feat(admin): moderation + support queue (M10 Phase 3, part 3)

The final two staff groups, both admin/moderator (MODERATOR menu access; StaffGate
now takes a role predicate). Over the shard write plane `/admin/shard/*`:
- Moderation: kick / ban / unban an account + broadcast a system message
  (AdminModerationScreen form + AdminModerationViewModel guarded actions).
- Support queue: list open help pages, reply (optionally closing), close
  (AdminSupportScreen + AdminSupportViewModel).

These need a live sidecar; offline they degrade cleanly (a clear error on writes,
an empty queue on the list) — never a crash (§7). AdminApi/AdminDto/AdminRepository
extended with the shard-op + help-page endpoints.

Verified on emulator: both entries appear for an admin (drawer now scrolls through
all four staff items); moderation broadcast returns a clean failure with the shard
offline; the support queue shows its empty state. assembleDebug + lint green.

Co-Authored-By: Claude <noreply@anthropic.com>

app/src/main/java/com/runicgateway/app/data/api/AdminApi.kt

@@ -5,10 +5,16 @@ package com.runicgateway.app.data.api
 
 import com.runicgateway.app.data.api.dto.AdminDashboardDto
 import com.runicgateway.app.data.api.dto.AdminPostDto
+import com.runicgateway.app.data.api.dto.BanRequest
+import com.runicgateway.app.data.api.dto.BroadcastRequest
+import com.runicgateway.app.data.api.dto.KickRequest
+import com.runicgateway.app.data.api.dto.PageRespondRequest
 import com.runicgateway.app.data.api.dto.PostCreateRequest
 import com.runicgateway.app.data.api.dto.PublishRequest
 import com.runicgateway.app.data.api.dto.SiteModeRequest
 import com.runicgateway.app.data.api.dto.SiteModeStateDto
+import com.runicgateway.app.data.api.dto.SupportPageDto
+import com.runicgateway.app.data.api.dto.UnbanRequest
 import com.runicgateway.app.data.api.dto.AdminWikiCategoryDto
 import com.runicgateway.app.data.api.dto.WikiCategoryRequest
 import com.runicgateway.app.data.api.dto.AdminWikiTagDto
@@ -65,4 +71,27 @@ interface AdminApi {
 
     @GET("api/v1/admin/wiki/tags")
     suspend fun wikiTags(): List<AdminWikiTagDto>
+
+    // ── Moderation: shard write plane (admin/moderator) ───────────────────
+    @POST("api/v1/admin/shard/kick")
+    suspend fun kick(@Body body: KickRequest): Response<Unit>
+
+    @POST("api/v1/admin/shard/ban")
+    suspend fun ban(@Body body: BanRequest): Response<Unit>
+
+    @POST("api/v1/admin/shard/unban")
+    suspend fun unban(@Body body: UnbanRequest): Response<Unit>
+
+    @POST("api/v1/admin/shard/broadcast")
+    suspend fun broadcast(@Body body: BroadcastRequest): Response<Unit>
+
+    // ── Support queue: help pages (admin/moderator) ───────────────────────
+    @GET("api/v1/admin/shard/pages")
+    suspend fun supportPages(): List<SupportPageDto>
+
+    @POST("api/v1/admin/shard/pages/{id}/respond")
+    suspend fun respondPage(@Path("id") id: String, @Body body: PageRespondRequest): Response<Unit>
+
+    @POST("api/v1/admin/shard/pages/{id}/close")
+    suspend fun closePage(@Path("id") id: String): Response<Unit>
 }

app/src/main/java/com/runicgateway/app/data/api/dto/AdminDto.kt

@@ -126,3 +126,54 @@ data class AdminWikiTagDto(
     val label: String = "",
     @SerialName("published_count") val publishedCount: Int? = null,
 )
+
+// ── Moderation (admin/moderator; shard write plane) ───────────────────────
+
+/** `POST /admin/shard/kick` — at least one of account/serial. */
+@Serializable
+data class KickRequest(val account: String? = null, val serial: String? = null)
+
+/** `POST /admin/shard/ban` — account/serial + optional duration (0/absent = indefinite). */
+@Serializable
+data class BanRequest(
+    val account: String? = null,
+    val serial: String? = null,
+    @SerialName("durationSec") val durationSec: Long? = null,
+    val reason: String? = null,
+)
+
+/** `POST /admin/shard/unban`. */
+@Serializable
+data class UnbanRequest(val account: String)
+
+/** `POST /admin/shard/broadcast` — a system message to everyone online. */
+@Serializable
+data class BroadcastRequest(val text: String, val hue: Int? = null)
+
+// ── Support queue (admin/moderator; help pages) ───────────────────────────
+
+/**
+ * One open help page from `GET /admin/shard/pages` (INTEGRATION.md §4). `pageId`
+ * is the sender's in-game serial (the `:id` for respond/close). Permissive — the
+ * shard-state fields beyond these (coords, timing) are ignored.
+ */
+@Serializable
+data class SupportPageDto(
+    @SerialName("pageId") val pageId: String = "",
+    val type: String? = null,
+    val message: String? = null,
+    val handled: Boolean? = null,
+    val handler: String? = null,
+    val sender: SupportActorDto? = null,
+)
+
+/** The page's sender (actor object); [account] present when the character is linked. */
+@Serializable
+data class SupportActorDto(
+    val name: String? = null,
+    val account: String? = null,
+)
+
+/** `POST /admin/shard/pages/:id/respond` — reply, optionally closing the page. */
+@Serializable
+data class PageRespondRequest(val message: String, val close: Boolean = false)

app/src/main/java/com/runicgateway/app/data/repository/AdminRepository.kt

@@ -8,10 +8,16 @@ import com.runicgateway.app.core.result.safeApiCall
 import com.runicgateway.app.data.api.AdminApi
 import com.runicgateway.app.data.api.dto.AdminDashboardDto
 import com.runicgateway.app.data.api.dto.AdminPostDto
+import com.runicgateway.app.data.api.dto.BanRequest
+import com.runicgateway.app.data.api.dto.BroadcastRequest
+import com.runicgateway.app.data.api.dto.KickRequest
+import com.runicgateway.app.data.api.dto.PageRespondRequest
 import com.runicgateway.app.data.api.dto.PostCreateRequest
 import com.runicgateway.app.data.api.dto.PublishRequest
 import com.runicgateway.app.data.api.dto.SiteModeRequest
 import com.runicgateway.app.data.api.dto.SiteModeStateDto
+import com.runicgateway.app.data.api.dto.SupportPageDto
+import com.runicgateway.app.data.api.dto.UnbanRequest
 import com.runicgateway.app.data.api.dto.AdminWikiCategoryDto
 import com.runicgateway.app.data.api.dto.WikiCategoryRequest
 import com.runicgateway.app.data.api.dto.AdminWikiTagDto
@@ -58,6 +64,28 @@ class AdminRepository @Inject constructor(
 
     suspend fun wikiTags(): ApiResult<List<AdminWikiTagDto>> = safeApiCall { api.wikiTags() }
 
+    // ── Moderation: shard write plane ─────────────────────────────────────
+    suspend fun kick(account: String?, serial: String?): ApiResult<Unit> =
+        safeApiCall { api.kick(KickRequest(account, serial)).requireOk() }
+
+    suspend fun ban(account: String?, serial: String?, durationSec: Long?, reason: String?): ApiResult<Unit> =
+        safeApiCall { api.ban(BanRequest(account, serial, durationSec, reason)).requireOk() }
+
+    suspend fun unban(account: String): ApiResult<Unit> =
+        safeApiCall { api.unban(UnbanRequest(account)).requireOk() }
+
+    suspend fun broadcast(text: String, hue: Int?): ApiResult<Unit> =
+        safeApiCall { api.broadcast(BroadcastRequest(text, hue)).requireOk() }
+
+    // ── Support queue: help pages ─────────────────────────────────────────
+    suspend fun supportPages(): ApiResult<List<SupportPageDto>> = safeApiCall { api.supportPages() }
+
+    suspend fun respondPage(id: String, message: String, close: Boolean): ApiResult<Unit> =
+        safeApiCall { api.respondPage(id, PageRespondRequest(message, close)).requireOk() }
+
+    suspend fun closePage(id: String): ApiResult<Unit> =
+        safeApiCall { api.closePage(id).requireOk() }
+
     /** Turn a bodyless [Response] into a thrown [HttpException] on a non-2xx, so
      *  [safeApiCall] can fold it into an [ApiResult.HttpError] like every other call. */
     private fun Response<Unit>.requireOk() {

app/src/main/java/com/runicgateway/app/ui/RunicApp.kt

@@ -61,6 +61,8 @@ import com.runicgateway.app.ui.news.NewsScreen
 import com.runicgateway.app.ui.news.PostScreen
 import com.runicgateway.app.ui.admin.AdminContentScreen
 import com.runicgateway.app.ui.admin.AdminDashboardScreen
+import com.runicgateway.app.ui.admin.AdminModerationScreen
+import com.runicgateway.app.ui.admin.AdminSupportScreen
 import com.runicgateway.app.ui.notifications.NotificationsScreen
 import com.runicgateway.app.ui.page.PageScreen
 import com.runicgateway.app.ui.player.CharacterSheetScreen
@@ -83,7 +85,7 @@ private val TOP_LEVEL_ROUTES = setOf(
     Routes.HOME, Routes.NEWS, Routes.WIKI, Routes.SHARD, Routes.CONTACT, Routes.PAGE, Routes.ACCOUNT,
     Routes.NOTIFICATIONS,
     Routes.PLAYER_CHARACTERS, Routes.PLAYER_VENDORS, Routes.PLAYER_HOUSES,
-    Routes.ADMIN_DASHBOARD, Routes.ADMIN_CONTENT,
+    Routes.ADMIN_DASHBOARD, Routes.ADMIN_CONTENT, Routes.ADMIN_MODERATION, Routes.ADMIN_SUPPORT,
 )
 
 /**
@@ -376,6 +378,12 @@ private fun RunicNavHost(
         composable(Routes.ADMIN_CONTENT) {
             StaffGate(session, navController) { AdminContentScreen() }
         }
+        composable(Routes.ADMIN_MODERATION) {
+            StaffGate(session, navController, require = { it.isModerator }) { AdminModerationScreen() }
+        }
+        composable(Routes.ADMIN_SUPPORT) {
+            StaffGate(session, navController, require = { it.isModerator }) { AdminSupportScreen() }
+        }
     }
 }
 
@@ -407,10 +415,11 @@ private fun PlayerGate(
 private fun StaffGate(
     session: Session,
     navController: NavHostController,
+    require: (com.runicgateway.app.core.auth.SessionUser) -> Boolean = { it.isStaff },
     content: @Composable () -> Unit,
 ) {
-    val isStaff = (session as? Session.SignedIn)?.user?.isStaff == true
+    val ok = (session as? Session.SignedIn)?.user?.let(require) == true
-    if (isStaff) content() else LaunchedEffect(Unit) { navController.navigateTopLevel(Routes.HOME) }
+    if (ok) content() else LaunchedEffect(Unit) { navController.navigateTopLevel(Routes.HOME) }
 }
 
 /** Navigate to a top-level menu destination: single instance, reset to it. */

app/src/main/java/com/runicgateway/app/ui/admin/AdminModerationScreen.kt

@@ -0,0 +1,92 @@
+/*
+ * SPDX-License-Identifier: GPL-3.0-or-later
+ */
+package com.runicgateway.app.ui.admin
+
+import androidx.compose.foundation.layout.Arrangement
+import androidx.compose.foundation.layout.Column
+import androidx.compose.foundation.layout.Row
+import androidx.compose.foundation.layout.Spacer
+import androidx.compose.foundation.layout.fillMaxSize
+import androidx.compose.foundation.layout.fillMaxWidth
+import androidx.compose.foundation.layout.height
+import androidx.compose.foundation.layout.padding
+import androidx.compose.foundation.rememberScrollState
+import androidx.compose.foundation.verticalScroll
+import androidx.compose.material3.Button
+import androidx.compose.material3.MaterialTheme
+import androidx.compose.material3.OutlinedButton
+import androidx.compose.material3.OutlinedTextField
+import androidx.compose.material3.Text
+import androidx.compose.runtime.Composable
+import androidx.compose.runtime.getValue
+import androidx.compose.runtime.mutableStateOf
+import androidx.compose.runtime.saveable.rememberSaveable
+import androidx.compose.runtime.setValue
+import androidx.compose.ui.Modifier
+import androidx.compose.ui.res.stringResource
+import androidx.compose.ui.unit.dp
+import androidx.hilt.navigation.compose.hiltViewModel
+import androidx.lifecycle.compose.collectAsStateWithLifecycle
+import com.runicgateway.app.R
+import com.runicgateway.app.ui.components.SectionLabel
+
+/**
+ * The moderation screen (PLAN.md §1, M10): kick / ban / unban an account and
+ * broadcast, over `/admin/shard/…` (admin/moderator). A live sidecar is required;
+ * offline, actions return a clean "shard offline" message. Fields are entered here;
+ * the [AdminModerationViewModel] performs the guarded action.
+ */
+@Composable
+fun AdminModerationScreen(
+    modifier: Modifier = Modifier,
+    viewModel: AdminModerationViewModel = hiltViewModel(),
+) {
+    val state by viewModel.state.collectAsStateWithLifecycle()
+    var account by rememberSaveable { mutableStateOf("") }
+    var serial by rememberSaveable { mutableStateOf("") }
+    var reason by rememberSaveable { mutableStateOf("") }
+    var duration by rememberSaveable { mutableStateOf("") }
+    var broadcast by rememberSaveable { mutableStateOf("") }
+    val busy = state.busy
+
+    Column(
+        modifier = modifier.fillMaxSize().verticalScroll(rememberScrollState()).padding(20.dp),
+    ) {
+        state.feedback?.let {
+            Text(
+                text = stringResource(it.messageRes),
+                style = MaterialTheme.typography.bodySmall,
+                color = if (it.ok) MaterialTheme.colorScheme.onSurfaceVariant else MaterialTheme.colorScheme.error,
+                modifier = Modifier.fillMaxWidth().padding(bottom = 8.dp),
+            )
+        }
+
+        // ── Account actions ──────────────────────────────────────────────
+        SectionLabel(stringResource(R.string.admin_mod_account_action))
+        OutlinedTextField(value = account, onValueChange = { account = it }, singleLine = true, label = { Text(stringResource(R.string.admin_mod_account)) }, modifier = Modifier.fillMaxWidth().padding(top = 8.dp))
+        OutlinedTextField(value = serial, onValueChange = { serial = it }, singleLine = true, label = { Text(stringResource(R.string.admin_mod_serial)) }, modifier = Modifier.fillMaxWidth().padding(top = 8.dp))
+        OutlinedTextField(value = reason, onValueChange = { reason = it }, label = { Text(stringResource(R.string.admin_mod_reason)) }, modifier = Modifier.fillMaxWidth().padding(top = 8.dp))
+        OutlinedTextField(value = duration, onValueChange = { duration = it.filter(Char::isDigit) }, singleLine = true, label = { Text(stringResource(R.string.admin_mod_duration)) }, modifier = Modifier.fillMaxWidth().padding(top = 8.dp))
+
+        Row(Modifier.fillMaxWidth().padding(top = 12.dp), horizontalArrangement = Arrangement.spacedBy(8.dp)) {
+            OutlinedButton(onClick = { viewModel.kick(account, serial) }, enabled = !busy, modifier = Modifier.weight(1f)) {
+                Text(stringResource(R.string.admin_mod_kick))
+            }
+            Button(onClick = { viewModel.ban(account, serial, duration.toLongOrNull(), reason) }, enabled = !busy, modifier = Modifier.weight(1f)) {
+                Text(stringResource(R.string.admin_mod_ban))
+            }
+            OutlinedButton(onClick = { viewModel.unban(account) }, enabled = !busy, modifier = Modifier.weight(1f)) {
+                Text(stringResource(R.string.admin_mod_unban))
+            }
+        }
+
+        // ── Broadcast ────────────────────────────────────────────────────
+        Spacer(Modifier.height(24.dp))
+        SectionLabel(stringResource(R.string.admin_mod_broadcast_section))
+        OutlinedTextField(value = broadcast, onValueChange = { broadcast = it }, label = { Text(stringResource(R.string.admin_mod_broadcast_text)) }, modifier = Modifier.fillMaxWidth().padding(top = 8.dp))
+        Button(onClick = { viewModel.broadcast(broadcast, null) }, enabled = !busy, modifier = Modifier.fillMaxWidth().padding(top = 12.dp)) {
+            Text(stringResource(R.string.admin_mod_broadcast))
+        }
+    }
+}

app/src/main/java/com/runicgateway/app/ui/admin/AdminModerationViewModel.kt

@@ -0,0 +1,89 @@
+/*
+ * SPDX-License-Identifier: GPL-3.0-or-later
+ */
+package com.runicgateway.app.ui.admin
+
+import androidx.annotation.StringRes
+import androidx.lifecycle.ViewModel
+import androidx.lifecycle.viewModelScope
+import com.runicgateway.app.R
+import com.runicgateway.app.core.result.ApiResult
+import com.runicgateway.app.data.repository.AdminRepository
+import dagger.hilt.android.lifecycle.HiltViewModel
+import kotlinx.coroutines.flow.MutableStateFlow
+import kotlinx.coroutines.flow.StateFlow
+import kotlinx.coroutines.flow.asStateFlow
+import kotlinx.coroutines.flow.update
+import kotlinx.coroutines.launch
+import javax.inject.Inject
+
+/**
+ * Drives the moderation actions (PLAN.md §1, M10): kick / ban / unban an account
+ * and broadcast a system message, over the shard write plane (`/admin/shard/…`,
+ * admin/moderator). These need a live sidecar — when the shard is offline the call
+ * fails and the screen shows a clean error, never a crash (§7). The form fields live
+ * in the screen; this VM owns only the busy + feedback state and the actions.
+ */
+@HiltViewModel
+class AdminModerationViewModel @Inject constructor(
+    private val admin: AdminRepository,
+) : ViewModel() {
+
+    data class Feedback(val ok: Boolean, @param:StringRes val messageRes: Int)
+
+    data class State(val busy: Boolean = false, val feedback: Feedback? = null)
+
+    private val _state = MutableStateFlow(State())
+    val state: StateFlow<State> = _state.asStateFlow()
+
+    fun clearFeedback() = _state.update { it.copy(feedback = null) }
+
+    fun kick(account: String, serial: String) {
+        if (account.isBlank() && serial.isBlank()) return badTarget()
+        run(R.string.admin_mod_kicked) { admin.kick(account.ifBlank { null }, serial.ifBlank { null }) }
+    }
+
+    fun ban(account: String, serial: String, durationSec: Long?, reason: String) {
+        if (account.isBlank() && serial.isBlank()) return badTarget()
+        run(R.string.admin_mod_banned) {
+            admin.ban(account.ifBlank { null }, serial.ifBlank { null }, durationSec, reason.ifBlank { null })
+        }
+    }
+
+    fun unban(account: String) {
+        if (account.isBlank()) return badTarget()
+        run(R.string.admin_mod_unbanned) { admin.unban(account.trim()) }
+    }
+
+    fun broadcast(text: String, hue: Int?) {
+        if (text.isBlank()) {
+            _state.update { it.copy(feedback = Feedback(false, R.string.admin_mod_text_required)) }
+            return
+        }
+        run(R.string.admin_mod_broadcasted) { admin.broadcast(text.trim(), hue) }
+    }
+
+    private fun badTarget() {
+        _state.update { it.copy(feedback = Feedback(false, R.string.admin_mod_target_required)) }
+    }
+
+    private fun run(@StringRes okRes: Int, block: suspend () -> ApiResult<Unit>) {
+        if (_state.value.busy) return
+        _state.update { it.copy(busy = true, feedback = null) }
+        viewModelScope.launch {
+            val feedback = when (val r = block()) {
+                is ApiResult.Ok -> Feedback(true, okRes)
+                is ApiResult.HttpError -> Feedback(
+                    false,
+                    when (r.status) {
+                        403 -> R.string.admin_forbidden
+                        503 -> R.string.admin_mod_shard_offline
+                        else -> R.string.admin_action_failed
+                    },
+                )
+                is ApiResult.NetworkError -> Feedback(false, R.string.error_network)
+            }
+            _state.update { it.copy(busy = false, feedback = feedback) }
+        }
+    }
+}

app/src/main/java/com/runicgateway/app/ui/admin/AdminSupportScreen.kt

@@ -0,0 +1,147 @@
+/*
+ * SPDX-License-Identifier: GPL-3.0-or-later
+ */
+package com.runicgateway.app.ui.admin
+
+import androidx.compose.foundation.layout.Arrangement
+import androidx.compose.foundation.layout.Column
+import androidx.compose.foundation.layout.Row
+import androidx.compose.foundation.layout.Spacer
+import androidx.compose.foundation.layout.fillMaxSize
+import androidx.compose.foundation.layout.fillMaxWidth
+import androidx.compose.foundation.layout.height
+import androidx.compose.foundation.layout.padding
+import androidx.compose.foundation.lazy.LazyColumn
+import androidx.compose.foundation.lazy.items
+import androidx.compose.material3.AlertDialog
+import androidx.compose.material3.Card
+import androidx.compose.material3.Checkbox
+import androidx.compose.material3.MaterialTheme
+import androidx.compose.material3.OutlinedTextField
+import androidx.compose.material3.Text
+import androidx.compose.material3.TextButton
+import androidx.compose.runtime.Composable
+import androidx.compose.runtime.getValue
+import androidx.compose.runtime.mutableStateOf
+import androidx.compose.runtime.remember
+import androidx.compose.runtime.saveable.rememberSaveable
+import androidx.compose.runtime.setValue
+import androidx.compose.ui.Alignment
+import androidx.compose.ui.Modifier
+import androidx.compose.ui.res.stringResource
+import androidx.compose.ui.unit.dp
+import androidx.hilt.navigation.compose.hiltViewModel
+import androidx.lifecycle.compose.collectAsStateWithLifecycle
+import com.runicgateway.app.R
+import com.runicgateway.app.data.api.dto.SupportPageDto
+import com.runicgateway.app.ui.UiState
+import com.runicgateway.app.ui.components.EmptyView
+import com.runicgateway.app.ui.components.ErrorView
+import com.runicgateway.app.ui.components.LoadingView
+
+/**
+ * The support (help-page) queue (PLAN.md §1, M10): open tickets with reply/close,
+ * over `/admin/shard/pages…` (admin/moderator). Empty when there are no open pages
+ * (or the shard is offline); every read/write degrades cleanly (§7).
+ */
+@Composable
+fun AdminSupportScreen(
+    modifier: Modifier = Modifier,
+    viewModel: AdminSupportViewModel = hiltViewModel(),
+) {
+    val state by viewModel.state.collectAsStateWithLifecycle()
+    var replyTo by remember { mutableStateOf<SupportPageDto?>(null) }
+
+    Column(modifier.fillMaxSize()) {
+        state.feedback?.let {
+            Text(
+                text = stringResource(it.messageRes),
+                style = MaterialTheme.typography.bodySmall,
+                color = if (it.ok) MaterialTheme.colorScheme.onSurfaceVariant else MaterialTheme.colorScheme.error,
+                modifier = Modifier.fillMaxWidth().padding(horizontal = 16.dp, vertical = 6.dp),
+            )
+        }
+        when (val s = state.pages) {
+            is UiState.Loading -> LoadingView()
+            is UiState.Error -> ErrorView(s.kind, onRetry = viewModel::load)
+            is UiState.Success ->
+                if (s.data.isEmpty()) {
+                    EmptyView(stringResource(R.string.admin_support_empty))
+                } else {
+                    LazyColumn(Modifier.fillMaxSize().padding(16.dp)) {
+                        items(s.data, key = { it.pageId }) { page ->
+                            SupportPageCard(
+                                page = page,
+                                busy = state.busy,
+                                onReply = { replyTo = page },
+                                onClose = { viewModel.close(page.pageId) },
+                            )
+                        }
+                    }
+                }
+        }
+    }
+
+    replyTo?.let { page ->
+        RespondDialog(
+            page = page,
+            onDismiss = { replyTo = null },
+            onSend = { message, close ->
+                viewModel.respond(page.pageId, message, close)
+                replyTo = null
+            },
+        )
+    }
+}
+
+@Composable
+private fun SupportPageCard(
+    page: SupportPageDto,
+    busy: Boolean,
+    onReply: () -> Unit,
+    onClose: () -> Unit,
+) {
+    Card(Modifier.fillMaxWidth().padding(vertical = 6.dp)) {
+        Column(Modifier.padding(12.dp)) {
+            val who = page.sender?.name ?: page.sender?.account ?: page.pageId
+            Text(
+                text = listOfNotNull(page.type, who).joinToString(" · "),
+                style = MaterialTheme.typography.bodyLarge,
+            )
+            page.message?.takeIf { it.isNotBlank() }?.let {
+                Spacer(Modifier.height(4.dp))
+                Text(it, style = MaterialTheme.typography.bodyMedium, color = MaterialTheme.colorScheme.onSurfaceVariant)
+            }
+            Row(Modifier.fillMaxWidth().padding(top = 8.dp), horizontalArrangement = Arrangement.End) {
+                TextButton(onClick = onReply, enabled = !busy) { Text(stringResource(R.string.admin_support_reply)) }
+                TextButton(onClick = onClose, enabled = !busy) { Text(stringResource(R.string.admin_support_close)) }
+            }
+        }
+    }
+}
+
+@Composable
+private fun RespondDialog(
+    page: SupportPageDto,
+    onDismiss: () -> Unit,
+    onSend: (message: String, close: Boolean) -> Unit,
+) {
+    var message by rememberSaveable { mutableStateOf("") }
+    var alsoClose by rememberSaveable { mutableStateOf(true) }
+
+    AlertDialog(
+        onDismissRequest = onDismiss,
+        confirmButton = { TextButton(onClick = { onSend(message, alsoClose) }) { Text(stringResource(R.string.admin_support_send)) } },
+        dismissButton = { TextButton(onClick = onDismiss) { Text(stringResource(R.string.action_cancel)) } },
+        title = { Text(stringResource(R.string.admin_support_reply)) },
+        text = {
+            Column {
+                OutlinedTextField(value = message, onValueChange = { message = it }, label = { Text(stringResource(R.string.admin_support_message)) }, modifier = Modifier.fillMaxWidth())
+                Row(Modifier.fillMaxWidth().padding(top = 8.dp), verticalAlignment = Alignment.CenterVertically) {
+                    Checkbox(checked = alsoClose, onCheckedChange = { alsoClose = it })
+                    Text(stringResource(R.string.admin_support_close_after))
+                }
+            }
+        },
+    )
+}

app/src/main/java/com/runicgateway/app/ui/admin/AdminSupportViewModel.kt

@@ -0,0 +1,87 @@
+/*
+ * SPDX-License-Identifier: GPL-3.0-or-later
+ */
+package com.runicgateway.app.ui.admin
+
+import androidx.annotation.StringRes
+import androidx.lifecycle.ViewModel
+import androidx.lifecycle.viewModelScope
+import com.runicgateway.app.R
+import com.runicgateway.app.core.result.ApiResult
+import com.runicgateway.app.data.api.dto.SupportPageDto
+import com.runicgateway.app.data.repository.AdminRepository
+import com.runicgateway.app.ui.UiState
+import com.runicgateway.app.ui.toUiState
+import dagger.hilt.android.lifecycle.HiltViewModel
+import kotlinx.coroutines.flow.MutableStateFlow
+import kotlinx.coroutines.flow.StateFlow
+import kotlinx.coroutines.flow.asStateFlow
+import kotlinx.coroutines.flow.update
+import kotlinx.coroutines.launch
+import javax.inject.Inject
+
+/**
+ * Drives the support (help-page) queue (PLAN.md §1, M10): list open pages, reply
+ * (optionally closing), and close, over `/admin/shard/pages…` (admin/moderator).
+ * The list is served from shard state — empty when no tickets (or the shard is
+ * offline); writes need a live sidecar and fail cleanly otherwise (§7).
+ */
+@HiltViewModel
+class AdminSupportViewModel @Inject constructor(
+    private val admin: AdminRepository,
+) : ViewModel() {
+
+    data class Feedback(val ok: Boolean, @param:StringRes val messageRes: Int)
+
+    data class State(
+        val pages: UiState<List<SupportPageDto>> = UiState.Loading,
+        val busy: Boolean = false,
+        val feedback: Feedback? = null,
+    )
+
+    private val _state = MutableStateFlow(State())
+    val state: StateFlow<State> = _state.asStateFlow()
+
+    init {
+        load()
+    }
+
+    fun clearFeedback() = _state.update { it.copy(feedback = null) }
+
+    fun load() {
+        _state.update { it.copy(pages = UiState.Loading) }
+        viewModelScope.launch { _state.update { it.copy(pages = admin.supportPages().toUiState()) } }
+    }
+
+    fun respond(id: String, message: String, close: Boolean) {
+        if (message.isBlank()) {
+            _state.update { it.copy(feedback = Feedback(false, R.string.admin_support_message_required)) }
+            return
+        }
+        mutate(R.string.admin_support_responded) { admin.respondPage(id, message.trim(), close) }
+    }
+
+    fun close(id: String) = mutate(R.string.admin_support_closed) { admin.closePage(id) }
+
+    private fun mutate(@StringRes okRes: Int, block: suspend () -> ApiResult<Unit>) {
+        if (_state.value.busy) return
+        _state.update { it.copy(busy = true, feedback = null) }
+        viewModelScope.launch {
+            val feedback = when (val r = block()) {
+                is ApiResult.Ok -> Feedback(true, okRes)
+                is ApiResult.HttpError -> Feedback(
+                    false,
+                    when (r.status) {
+                        403 -> R.string.admin_forbidden
+                        404 -> R.string.admin_support_unknown_page
+                        503 -> R.string.admin_mod_shard_offline
+                        else -> R.string.admin_action_failed
+                    },
+                )
+                is ApiResult.NetworkError -> Feedback(false, R.string.error_network)
+            }
+            if (feedback.ok) load()
+            _state.update { it.copy(busy = false, feedback = feedback) }
+        }
+    }
+}

app/src/main/java/com/runicgateway/app/ui/navigation/Menu.kt

@@ -57,6 +57,8 @@ val APP_MENU: List<MenuEntry> = listOf(
     // Staff operations (§1, M10) — revealed for staff roles; the backend re-checks every call.
     MenuEntry(Routes.ADMIN_DASHBOARD, R.string.menu_admin_dashboard, MenuAccess.STAFF),
     MenuEntry(Routes.ADMIN_CONTENT, R.string.menu_admin_content, MenuAccess.STAFF),
+    MenuEntry(Routes.ADMIN_MODERATION, R.string.menu_admin_moderation, MenuAccess.MODERATOR),
+    MenuEntry(Routes.ADMIN_SUPPORT, R.string.menu_admin_support, MenuAccess.MODERATOR),
 )
 
 /**

app/src/main/res/values/strings.xml

@@ -100,6 +100,38 @@
     <string name="admin_content_title_required">A title is required.</string>
     <string name="admin_content_cat_fields_required">Slug and title are required.</string>
 
+    <!-- Staff moderation (shard write plane) -->
+    <string name="admin_mod_account_action">Account action</string>
+    <string name="admin_mod_account">Account</string>
+    <string name="admin_mod_serial">Serial (0x…)</string>
+    <string name="admin_mod_reason">Reason (ban)</string>
+    <string name="admin_mod_duration">Ban duration (seconds; blank = indefinite)</string>
+    <string name="admin_mod_kick">Kick</string>
+    <string name="admin_mod_ban">Ban</string>
+    <string name="admin_mod_unban">Unban</string>
+    <string name="admin_mod_broadcast_section">Broadcast</string>
+    <string name="admin_mod_broadcast_text">Message to everyone online</string>
+    <string name="admin_mod_broadcast">Broadcast</string>
+    <string name="admin_mod_kicked">Account kicked.</string>
+    <string name="admin_mod_banned">Account banned.</string>
+    <string name="admin_mod_unbanned">Ban cleared.</string>
+    <string name="admin_mod_broadcasted">Message broadcast.</string>
+    <string name="admin_mod_target_required">Enter an account or serial.</string>
+    <string name="admin_mod_text_required">Enter a message to broadcast.</string>
+    <string name="admin_mod_shard_offline">The shard is offline — the action couldn\'t be delivered.</string>
+
+    <!-- Staff support queue -->
+    <string name="admin_support_empty">No open help pages.</string>
+    <string name="admin_support_reply">Reply</string>
+    <string name="admin_support_close">Close</string>
+    <string name="admin_support_send">Send</string>
+    <string name="admin_support_message">Reply message</string>
+    <string name="admin_support_close_after">Close the page after replying</string>
+    <string name="admin_support_responded">Reply sent.</string>
+    <string name="admin_support_closed">Page closed.</string>
+    <string name="admin_support_message_required">Enter a reply message.</string>
+    <string name="admin_support_unknown_page">That page is no longer in the queue.</string>
+
     <!-- ── Auth: login (§4.1) ──────────────────────────────────────────── -->
     <string name="login_title">Sign in</string>
     <string name="login_subtitle">Sign in with your shard account.</string>