diff --git a/src/content/docs/docs/administration/teams.mdx b/src/content/docs/docs/administration/teams.mdx index 1a1e75d..b74af8c 100644 --- a/src/content/docs/docs/administration/teams.mdx +++ b/src/content/docs/docs/administration/teams.mdx @@ -48,6 +48,51 @@ Two rules are structural rather than settings: about a leader has to reach someone above them. See [Moderation](/docs/administration/moderation/). +## Team notification emails + +**Team emails are sent by the engagement rules, and they arrive switched off.** + +Someone posting in a Team forum used to send mail with no configuration at all. It now goes +through the same engine as everything else the site sends: the forum post raises an event, +an **engagement rule** decides who is told and through which message template, and the +outbox delivers it. Push notifications to the app and the Discord bridge below are +unaffected — only the email moved. + +The practical consequence on an existing site: **nobody gets Team email until you turn a +rule on.** Open **Admin → Engagement → Rules**. Four rules are waiting there, one per Team +event, all switched off, and the screen says so at the top for as long as they all are. +Switch on the ones your site wants. + +| Rule | Sends when | +|---|---| +| **Team forum posts** | someone posts a new thread or reply | +| **Team announcements** | a leader posts an announcement | +| **Team — new member** | someone joins, at most once an hour per person | +| **Team — leadership change** | a new leader is named, at most once an hour per person | + +The first two are the ones most sites want. The last two describe things that already show +up on the Team's activity feed and arrive from a sweep rather than from a person doing +something — which is why they ship off and with a cooldown. + + + +**Digests are re-read at the moment they are sent**, not assembled as posts arrive. A site +that was down for two days sends one digest rather than two days of backlog, a post a +moderator hid is not in it, and somebody who lost access to a forum between the post and the +send does not receive it. + +**Unsubscribe links keep working.** A link in mail sent before this change still does what +it says. What changed is that it is now precise: it stops the emails it came with and leaves +that Team's push notifications alone, where before it silenced both. + +You can change what any of these messages say — see +[Message templates](/docs/administration/message-templates/) — and see who was actually +sent what in **Admin → Engagement → Send log**. + ## The Discord bridges Two integrations, both optional, both configured from **Admin → Teams**.